Stop viewing, downloading and sharing the gallery. Do not forward the link. Note the link address, the time you opened it and what you saw, without keeping or copying the other person's images. Tell us straight away through the support or privacy route, so we can close access and check what happened.
Finding someone else's event photographs in your gallery is unsettling, and it is also easy to handle badly out of good intentions. The most helpful thing you can do is to stop, record the basic facts and let us act. This guide is part of our pages on when event photography plans or delivery go wrong.
Stop first
The first step is to limit further exposure. Close the gallery. Do not download files, do not share the link and do not mention what you saw in messaging groups. The fewer people who see it, the smaller the problem.
If you have already shared the link, note who received it and when. You will need that when you contact us.
Record the facts, not the images
You do not need to keep the photographs to report the problem. A short record is enough:
| What to note | Why it helps |
|---|---|
| The link address or gallery name | Helps us find the access |
| The date and time you opened it | Matches it to logs and delivery records |
| A plain description | For example, "a wedding, not my event" |
| Whether you downloaded or shared anything | Helps us close the right gaps |
| Your booking reference | Lets us check what you should have received |
Describing the content in general terms, without names, is better than a screenshot. Avoid copying the images to prove the point.
Contact us through the right route
Use the support or privacy contact named in your booking paperwork. If the gallery came from us, use the existing booking support page and mention that the matter involves another person's images. Our privacy notice explains how we handle personal data.
Say clearly that access to the wrong gallery should be closed quickly, and ask for written confirmation of what has been checked. Do not demand a particular explanation. We need a chance to establish what happened, which might be a mislabelled folder, a link sent to the wrong address or a setting error.
Privacy and the law
The Personal Data Protection Department explains that the Personal Data Protection Act 2010 applies to personal data processed in commercial transactions, and its website sets out the Act and guidance. Photographs of identifiable people can be personal data. Whether a particular mix-up has legal consequences depends on its facts, and a lawyer can advise on your situation. Describe what happened accurately and let us follow our privacy process. If you need advice about your own position, ask a qualified adviser.
What we should be able to tell you
We can usually say what we checked and what we have changed. Ask:
- Has access to the wrong gallery been closed?
- Has your correct gallery been confirmed?
- Who else may have received the same link?
- What is being done to avoid a repeat?
You may not be told everything about another client, and that is appropriate. You are entitled to a clear answer about your own delivery. Our guide to private gallery access and onward sharing explains why links need care.
Getting your own photographs
Once the mistake is acknowledged, ask for your own gallery to be sent again with a fresh link. Check it against your brief using the photo delivery acceptance checklist. If you suspect your own photographs went elsewhere, say so in the same message. Our guide to removal, withdrawal and deletion requests explains what to clarify if you want images taken down.
A hypothetical example
Imagine a client who opens a gallery link and sees a family birthday instead of her corporate lunch. She closes the page, writes down the link and the time, and sends a message that says exactly that. She has not downloaded or shared anything.
Our team replies that the link has been disabled, the correct gallery has been located and a new link will follow. The note adds that we have reviewed how the error occurred. She receives the correct link and checks it against her brief. She makes no copies of the incorrect gallery.
What to avoid
Avoid posting about the incident, contacting the other family or arguing over whose mistake it was. Those steps rarely help and can cause distress. A short factual report, sent quickly, is the most useful contribution you can make.
Questions to prepare
- Did you download or share anything?
- Which link did you open, and when?
- Do you still have access to your own correct gallery?
- What written confirmation do you want from us?
Have those four answers ready when you message us, and we can close the wrong link sooner.
Checklist
- Stop opening, downloading and sharing the gallery.
- Do not forward the link or discuss it in group chats.
- Write down the link address, date and time.
- Describe what you saw, without copying the images.
- Contact us through the support or privacy route.
- Ask for written confirmation of what was checked.
If the gallery came from us, send the link address and the time you opened it through our client support page, and we will respond in writing. If you are still choosing our photographer, ask how galleries are checked before they are sent.
Report a gallery sent in errorCommon questions
Should I download the photographs to keep as evidence?
No. Do not download or copy another person's images. Note the link address, the date and time, and a plain description of what you saw. That is enough for us to investigate. Keeping the images yourself can add to the problem.
Should I tell the people in the photographs?
Leave that to us. We know who the correct recipient is and can contact them appropriately. If you recognise someone, mention it to us rather than contacting them yourself or posting about it.
Does this count as a privacy matter?
It may do. The Personal Data Protection Department explains how the Personal Data Protection Act 2010 applies to personal data in commercial transactions. Whether it applies to a specific case is a matter for qualified advice, so describe the facts and let us follow our privacy process.
What if my own photographs are in someone else's gallery?
Tell us and ask us to confirm in writing what we have checked and what we have done. If you believe your own images were shared in error, say so clearly, with the date you found out and any link involved.
Sources checked
Report a gallery sent in error
If the gallery came from us, send the link address and the time you opened it through our client support page, and we will respond in writing. If you are still choosing our photographer, ask how galleries are checked before they are sent.
What happens next: You send your event details on WhatsApp. Our team reads the brief, asks what is missing, then confirms in writing whether the date, venue and coverage can be booked, with a quotation. Opening WhatsApp does not send anything, and a message is not a booking until both sides confirm.
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